Talent Acquisition

“The challenge is only 5% of Americans have served in the military. So if you translate that, probably 95% of hiring managers out there haven't served in the military and they're not sure how to evaluate talent.”

“I just encourage you to be open to that talent and figure out a way to try to tap into it. Be open-minded and give folks opportunities. And I think what you'll find is it's a gold mine that a lot of companies really have...”

“I do not focus on why someone has a gap. I would rather focus on what they did with that gap.”

“I have no more than 5 conversations in any interview process. I have no more than 2 weeks in any interview cycle.”

“an internship program is not a nice to have, it's an imperative.”

“Volume doesn't necessarily equal value. So a lot of times you'll hear HR professionals say, I got 150 candidates for this job, right? It makes us feel good. It's like a little warm blanket that we put over ourselves. How...”

“I love to include a day in the life section. If you can get a hiring manager to really help lay out for you what a day in the life would look like, you can write that into the ad. You start to get a little bit of a story...”

“I'm a recruiter through and through. I've had 25 years in the TA space, despite now being a head of people. And it's that journey that led me into this role.”

“The biggest challenge right now, both for me, my internal team, and then also every client we serve is hiring strategically in a highly competitive market, but being very resource conscious.”

“we needed to do something different. We couldn't just go out and hire the types of talent that we always needed and wanted on a global basis. And so we decided to actually start creating our own talent pipeline. And we d...”

“we said, okay, we know we have this shortage, it's not going to get any better on its own. What are we going to do differently? And developed a whole staffing strategy to be able to early hire those teachers and resident...”

“We really need to be diligent about what we're seeing on the other end. If you're seeing that there's glitches, that the voice does not match up with the lips, like those are red flags.”

“Not everybody has to go to college. You do not need a college degree to become a loan consultant or to become a processor or a closer.”

“If you go to college, you're not majoring in mortgage. I don't want to put barriers in place for individuals who could be fantastic employees simply because they did not get a piece of paper at the end of the day.”

“The beauty of a playbook, David, is that it's not just concepts. It is step by step, tells you exactly how to follow a protocol to build a no-BS function that would lead with great success.”

“if we didn't get that shored up, we were never going to be able to meet the retail demand. And then the second part of that is once you're able to staff, how do you retain? You can't live with 30 to 40% turnover year ove...”

“For me, it was when I started reading statistics. For example, the US Census Bureau releases data that shows how many percentage of US workers don't have degrees, and that percentage is 60%. So that's a lot of people tha...”

“I think it's actually a talent-first initiative. It's about training hiring managers and recruiters to spot potential and hire based on skills.”

“Wholeheartedly believe in it, and I'm happy to help anybody who's listening that wants to start this at their organization, whether it's all of their jobs, some of their jobs, or even 10 or 15 jobs. Progress is progress,...”

“A lot of it was the talent that we had within the organizations. And in doing that, we had about a 95% fill rate when that happened, and we were able to close positions a lot quicker.”

“Work samples in this study are in the top 3 of the best predictors of job performance. And that's why we anchored to the strategy to open up our candidate pool.”

“I saw that the hiring managers were looking for, say, 15 years of experience, and I challenged them on why they were looking for the 15 years of experience.”

“I tell them the company's interviewing you, but as much as they're interviewing you, you need to interview the company.”

“And if you just rely on the relationship building in the interview process, you tend to overlook some of the critical things that make a successful sales leader successful.”

“Any understaffed operation is going to suffer. Without enough of the right people, you're compromising the guest experience and eroding your business.”

“We focused on hiring a team with a great attitude and personality, knowing that we could train them on the steps of service.”

“We took a hard look at our own experience and partnered closely with the business... to design a replacement program that would solve for a lot of the roadblocks and add value to the business.”

“Don't copy from the position description of your job because I know what an IT specialist does, what a human resources specialist does. You should really build your resume on things that you have participated in. So if y...”

“Aptitude is equally dispersed, but I don't think opportunity is, right?”

“A well-articulated EVP is crucial for companies to leverage, as it essentially answers the question, why should you work here and why should you stay here?”

“What we were able to do was to put together a 3-part system that allowed us to provide support to our franchisees, like I said, in 3 ways. The first was really these large-scale platform opportunities. For example, appli...”

“I often say that none of us, including me, are nearly as good at identifying talent as we would like to think, that science could help us.”

“Hire people that are smarter than you and your job becomes really easy.”

“Being a recruiter is like choosing a Supreme Court justice. The person you choose is gonna direct this organization for the next 5 to 10 years, good or bad. You are selecting the individuals who will either make or break...”

“We reduced our time to fill by 56% between 2023 and 2024. The open jobs per quarter decreased by 50%. Our applicant pools doubled, averaging 1,250 applicants per quarter.”

“You almost need to have your hiring managers have a class in how to read the resume. And you really need somebody to be helping the veterans fix their resume so that they read so people can understand.”

“The experience is definitely key in Other Passions. We want to ensure that every candidate that we hire or don't hire, they've had a good experience with us. Think of that, you know, roll out the red carpet every time th...”

“if I was to give some recruitment advice, I would probably say it's the sales arm, right, of HR. And typically HR people are not salespeople, so they hear that and they kind of cringe a little bit, but sales is the lifeb...”

“Our most important role that an HR function that I believe we play is ensuring that the business has the right talent both currently and in the future to deliver for our customers.”

“I can't I'm not in a position to force anyone. I think that is putting HR in such a bad light, and that's just not what I'm about. So it's about, again, showing the results, and hopefully over time, they'll see that it w...”

“you can't always compete on the shiny perks, but you can always compete on purpose, culture, and community.”

“That level of new external insight with folks who've been in this industry for so many years creates this wonderful dynamic and level of insight on the executive team.”

“Make sure you're making the right choice. More often than not, people spend a lot of time thinking about what they're going to ask those people to do. As I said, focus more on who is it that you're asking to do.”

“Being in healthcare, I wanna make sure that the team members that we're hiring, whether they are gonna be patient-facing or even and support operations like HR, that they have empathy, right? That they see the importance...”

“68% of participants... said they would switch jobs for better fertility benefits, which is which is a mind-blowing number.”

“It's again, a lot harder to hire for that culture add, and I would say the value add, than it is, you know, to be enticed by everything that the resume might offer. But at the end of the day, every skill that every singl...”

“it's really about getting the right talent. So not necessarily, you know, the top of their class, but someone that is a good fit for your culture and really aligns with your mission and where you are trying to go and wha...”

“The mistake was promoting this person from the inside and not necessarily doing the harder thing, which would be to go— and more expensive, frankly, to go do a search.”

“One of the big aha moments was the increase in the breadth and depth of talent that we had access to by not having physical borders on our company.”

“I think a lot of times we're very focused on looking externally and seeing what we can find in terms of employees outside of our organization. I think we've gotten very used to doing that, where now we should be looking...”

“Getting the right people first and then retaining them is so critical and prevalent on all of our CEOs and presidents' minds.”

“My biggest learning with hiring though is the culture fit is key. Hire for will and train for skill.”

“If you were to flip this around and really only focus on the outcomes you wanted that job to do. You might work for them very differently. You would ask different questions. You would be thinking about the candidates dif...”

“The expectation that our smaller banks and credit unions or the size of banks and credit unions that are in our wheelhouse, they kind of expect us to be thinking ahead. They expect us to be having talent within all facet...”

“66% of organizations lists that pay ranges on job postings, doing that has increased the quality of applicants. And 65% of organizations said that doing so made them more competitive in attracting top talent.”

“I would look at the notices and search for the healthcare organizations that were specifically laying off registered nurses, because by law they have to state the positions that are being affected. I would then actually...”

“I'm a firm believer 80% of employees that are hired based on behavioral-based questions are more successful.”

“I'm also a big believer in hiring to one's weak flank. It can feel somewhat taunting or intimidating to bring in somebody with more expertise in a certain area, but it's enormously helpful because it grows the entire tea...”