Rapid Growth's Secret: Culture Demands Tough Conversations and Codified Values

“So we proceeded really on building all the operating functions of a larger scale business and codifying things. And from a cultural perspective, codifying how we get work done through our values, put people first, keep it simple, lead with honesty, and then enunciating what the behaviors were underneath them.”

Highlights the practical steps taken to formalize culture and values during rapid organizational growth.

“And some we have to assume might not because the age and stage of the company has shifted and respectfully, we have to have a discussion to say perhaps this isn't the place for you anymore and respectfully move on from each other and so forth. And that's tough.”

Illustrates the challenging yet necessary aspect of cultural evolution and managing employee fit during significant company shifts.

“And so change is about making sure that people have context, they understand the clear expectations. And as we hear a lot about these days is about clarity, clarity in an honest and respectful way.”

Emphasizes the critical role of clear, honest communication and providing context during periods of organizational change.

“And I always ask at the end, I say, so is this rating or this feedback, are there any surprises? And if someone says, oh yeah, there's a surprise, then I haven't done my job.”

Provides a strong metric for effective and continuous performance feedback, stressing that surprises indicate a failure in communication.

“We don't manufacture widgets at 1Password. We are a people-led business... I think if you understand the business and then you're able to make those connections and connect the dots from the HR perspective, really able to integrate yourself into the business.”

Stresses the imperative for HR to deeply understand the core business and strategically link people initiatives to organizational goals for true integration.

“And I think as an HR professional, it's very important to learn, be curious, and above all in this day and age, there's an importance about building your own personal resilience that helps you both in your personal life, but also in your professional life because everything intersects.”

Offers forward-looking advice on the vital importance of personal resilience for HR professionals navigating rapid technological and professional changes.