“And that's primarily because these pillars make us who we are. And they're really simple. The first one is we serve our customers. We pride ourselves in being a neighborhood store that brings quality parts when you need...”
Search Podcast Clips
Ask in plain language and jump directly to relevant moments inside each episode.
12 results for “customer success teams”
“client delight, and three is around financial results. And the recipe is simple because it is— if you have really happy, engaged employees, you're going to see the pull-through with really happy, engaged clients, and the...”
“top team, which I did get to in, in small pieces with offsites. But if we didn't get that shored up, we were never going to be able to meet the retail demand. And then the second part of that is once you're able to staff...”
“they'd always had in that formula of gradual, reasonable, and predictable, whether it was dealing with leadership or the people that were engaged in those functions. We brought a demonstrated knowledge of the inner worki...”
“What strategies help sustain change during the maintenance stage to ensure long-term success?”
“David, how does HR support business growth and transformation, especially when integrating both nearshore and offshore teams?”
“And they do that by building supportive relationships with clients, and that relationship becomes”
“Yeah, I did that pretty early in my career, which was really helpful learning. I was in an IT services business in a time where the competitive landscape was quite intense. I like to describe the business I was in as a b...”
“harder thing, which would be to go— and more expensive, frankly, to go do a search. But we got it right. After the person exited, we promoted someone, and then the person we brought in was a great example of an overnight...”
“clear on expectations and that they were coming prepared to sessions. So, we'd host training sessions for the mentors and mentees separately, aligning on expectations, and then provide them with resources throughout the...”
“lowest-performing teams, and then why. So the why is, if they're low-performing, because they don't understand their strategy, because they don't deliver, they're dysfunctional, they're not resourced properly for what we...”
“Sam, in your experience, what frameworks or approaches have been most successful in building sustainable workplace relationships?”