“they were great at work but hadn't been supported on how to lead people. And at this time, it wasn't just a local issue. It was more systemic and reflective of the broader industry norm at the time. So I designed a manag...”
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“into a senior living community with a resident that you know has tested positive for COVID and ask them to still show up with empathy, care, and compassion and courage? So burnout was really high. The virus was spreading...”
“Yeah, gosh, I have been in that position more times than I even want to think in my career, often viewed as a bit of a turnaround queen. And yeah, when I was in my last role at Pepsi, I actually moved from Texas out to C...”
“that I had done or we had done collectively in that team. And I think that model, building that out, the HR partners, that business partner mindset or that structure could be put in place and could start working.”
“Yeah, this is a good one. I've written a little bit about this and I've thought about it a lot because I was with a leadership team in HR that was really going from transactional HR, HR associates, generalists out in the...”
“say that process should include probably like a pilot or like a— pick a group or a team that's like, you know, really good performers, a lot of projects or a lot of agility within that function, and use them as kind of a...”
“build you a leveling structure where you say, what's the difference between manager, senior manager, and a director? What's the difference between senior and principal? That type of thing. Because you need a common verna...”
“ratio product had the highest low ratio. They were on the extreme end of low-performing team. And the CEO had to do a double take of it. This doesn't make any sense to me. Why is this accurate? Is this true? What this wa...”
“a group discussion in terms of how can we collaborate and discuss what we could have done differently to avoid said mistake in the future. We even had this little fail forward trophy, and every time someone made a mistak...”
“Yeah, absolutely. I can tell you early on, one of the roles I had at UHG, I was leading the compensation function for one of the businesses and then had the opportunity to lead the comp function across the enterprise. I...”
“Yeah. Yeah. And I'll actually, I will tell you the story of my own team. When I started this job 5 years ago, it was March of 2020. So we all know what happened March of 2020. It was the outbreak of the pandemic of COVID...”
“time we had a new hire, we did a 4-week, or I should say a 4-module, 4-week module commitment, culture commitment session with them to talk about what the culture of our team entailed and what that meant and what you wer...”