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Irene Hendricks headshot

Irene Hendricks

Chief People Officer

Vimeo

Episode 311

Your Culture is Everyone's Job: Building Cohesion in a Global Workforce

0:0010:02

Current chapter: Built by People podcast features insights from world's top HR leaders

Built By PeopleBuilt By People
Podcast

February 7, 2025 · 10:02

Global HR StrategyCulture ScalingTalent AcquisitionEmployee Engagement

Thesis

A strong, adaptable corporate culture, collectively built and sustained by effective communication tools, is essential for aligning HR strategies with business objectives and attracting top talent in a competitive, globally dispersed workforce.

Show notes

Title: Irene Hendricks, Chief People Officer at Vimeo Date: Fri, 07 Feb 2025 10:09:00 GMT Duration: 00:10:02 Link: https://podcasters.spotify.com/pod/show/previ/episodes/Irene-Hendricks--Chief-People-Officer-at-Vimeo-e2tvn3c GUID: 59124b24-e8f1-416f-9420-5096bbf2ae84 ────────────────────────────────────────────────────────────

Nobody can mandate a culture into existence. That's the first thing Irene Hendricks will tell you — and she's been building cultures at global tech companies long enough to know how many have tried and failed by doing exactly that. Culture is built by the people inside the organization through listening, iterating, and slowly coalescing around shared principles. The CPO's job is to create the conditions, not the content.

As Chief People Officer at Vimeo, Irene leads a globally dispersed team where culture can't rely on proximity and connection can't rely on chance. Her approach is built on what she calls "connective cadences" — intentional, consistent rhythms of communication across time zones and geographies that replace the organic connection employees used to absorb from shared physical spaces. She's also found asynchronous video communication to be one of the more underutilized tools for maintaining culture at scale: it brings nuance and tone to conversations that would otherwise be stripped of both by email. "Culture is built by everyone within it — you can't sort of mandate or impose a culture, but what you can do is listen, iterate, and coalesce around shared principles."

Irene's approach to HR strategy is tightly integrated with Vimeo's OKR framework — a deliberate choice to connect people programming directly to the company's declared priorities rather than letting it operate in a parallel track. She also makes a compelling case for having HR presence on the ground in key markets: when culture is communicated only from headquarters, what gets received in international offices is often a translation, not the original. Local people team members close that gap.

  • Culture as a collective, not a mandate — why leaders can create conditions for culture but not dictate its content
  • Connective cadences for globally dispersed teams — the rhythms of communication that replace proximity-based connection
  • Asynchronous video as a culture tool — preserving tone, nuance, and humanity in distributed communications
  • Local HR presence in global organizations — why on-the-ground team members are essential for culture fidelity
  • OKR alignment for HR strategy — connecting people programs directly to declared business priorities
  • Adaptability in competitive tech environments — building HR functions that evolve as fast as the businesses they serve

Built by People is sponsored by Previ, the private pricing network that saves employees an average of $2,200/year on essentials like cell phone and auto insurance — free for companies to launch and maintain.

What you'll take away

  1. 1Culture is built by everyone within an organization through listening, iterating, and coalescing around shared principles, not by mandate.
  2. 2For global organizations, having local 'people team' members on the ground is crucial to ensure culture and employee offerings resonate in diverse markets.
  3. 3Implement intentional 'connective cadences' and leverage asynchronous video communication to keep dispersed remote, hybrid, and in-office employees aligned.
  4. 4Align HR strategies with business objectives by using company-wide OKRs as a foundational framework for individual and team goal setting.
  5. 5Invest in people through a 'growth strategy' that focuses on continuous development and skill-building to meet evolving organizational needs.

What most organizations get wrong

  • Avoid the 'brilliant jerk phenomenon' by ensuring that high-performing individuals are also culturally congruent and build positive experiences for colleagues, rather than solely focusing on their output.

In Irene's words

culture is built by everyone within it. And so, you can't sort of mandate or impose a culture, but what you can do is listen, you can iterate, and you can coalesce around principles of a culture, processes, artifacts that really help anchor that culture and give people congruence in their experience.

This quote emphasizes a bottom-up, collaborative approach to culture building, highlighting active listening and iteration over top-down mandates.

as a global organization, one of the things that's very important to us is making sure that culture and our employee offerings resonate in all of the markets that we do business in. We're officially in 11 countries right now, entering a couple more markets this year.

This highlights the complexity and critical importance of localizing HR and cultural strategies for effectiveness in a multinational company.

there's not a great substitute for live communication, but the video solution is really key and is the absolute best way to convey concepts in bite-sized and accessible ways.

This emphasizes the strategic role of video as a powerful tool for asynchronous and digestible communication in modern, dispersed workforces.

we're really trying to anchor on making sure that we are being agile in responding to new skills that need to come into our organization, SaaS company. So obviously technical skills are really critical. We've got an ambitious roadmap in terms of new features that we want to embed into our product set.

This demonstrates a proactive approach to workforce planning, linking HR strategy directly to product development and the need for evolving technical skills.

if you are thinking about joining an organization, make sure that the product and what that organization is about really resonates with you. Make sure it excites you. Make sure that it's something that's interesting to you. And then a day at work really feels like a very joyous experience.

This offers personal career advice, underscoring the importance of aligning individual values and interests with a company's mission for long-term job satisfaction.

The problems this episode addresses

  • Global organizations struggle to ensure cultural principles and employee offerings resonate effectively across diverse international markets, leading to potential disengagement if not localized.
  • Dispersed workforces (remote, hybrid, in-office) face challenges in maintaining alignment, connection, and a unified sense of purpose without intentional communication strategies.
  • Companies in fast-evolving sectors like SaaS need agile talent acquisition and development strategies to continuously acquire and nurture new technical skills required for ambitious product roadmaps.
  • Conveying information quickly and in an easily consumable format to employees, especially for critical updates and enablement, is a constant challenge for HR and internal communications teams.

In this episode

Built by People podcast features insights from world's top HR leaders

Built by People

Irene: Dave has been at Vimeo for 6 months now

Interview: Vimeo's People-first Strategy

Vimeo is committed to fostering a culture that is inclusive and driving creativity

Vimeo's Inclusive Culture

How do you align human resource strategies with Vimeo's business objectives

How do Human Resources Strategies align with Vimeo's Business Objective's

Vimeo products and tools contribute to enhancing employee engagement within your organization

How Vimeo's products and tools enhance employee engagement

What lessons have you learned about building strong corporate culture throughout your career

Building a Strong Corporate Culture

Irene has some parting advice for anyone thinking about joining an organization

In the End of an Organization's Career

Topics covered

Organizations and entities mentioned

Full transcript

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