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“Yeah. Yeah. And I'll actually, I will tell you the story of my own team. When I started this job 5 years ago, it was March of 2020. So we all know what happened March of 2020. It was the outbreak of the pandemic of COVID...”

“ratio product had the highest low ratio. They were on the extreme end of low-performing team. And the CEO had to do a double take of it. This doesn't make any sense to me. Why is this accurate? Is this true? What this wa...”

“basic. You don't need something really fancy to start off with. The content is really the most important thing. I wrote out the same competencies and core values for every team, and then wrote specific skills that scaled...”

“it was better for the team. The team could then focus on more value-added work. That was really a kind of good example there. And I'd say we're starting to see that in other teams that are leaning into AI in different wa...”

“build you a leveling structure where you say, what's the difference between manager, senior manager, and a director? What's the difference between senior and principal? That type of thing. Because you need a common verna...”

“or a high-performing team? Like this was the crux of it. It led us to like wanting to debate what is a high-performing team at Eventbrite? What's a low-performing team? What are those sort of behaviors that we're seeing?...”

“Yeah, gosh, I have been in that position more times than I even want to think in my career, often viewed as a bit of a turnaround queen. And yeah, when I was in my last role at Pepsi, I actually moved from Texas out to C...”

“they're unified. They operate as a team. And then the low performing team was dysfunctional. We don't know what their strategy is. We don't know what value they bring. Can't argue with some of these people in that team b...”

“that I had done or we had done collectively in that team. And I think that model, building that out, the HR partners, that business partner mindset or that structure could be put in place and could start working.”

“say that process should include probably like a pilot or like a— pick a group or a team that's like, you know, really good performers, a lot of projects or a lot of agility within that function, and use them as kind of a...”

“they were great at work but hadn't been supported on how to lead people. And at this time, it wasn't just a local issue. It was more systemic and reflective of the broader industry norm at the time. So I designed a manag...”

“300-person Series C startup to try to make that work, right? So there's no one size that fits all. You have to be adaptable. You have to build those relationships, gain an understanding, gain the context, and then you ca...”