“they were great at work but hadn't been supported on how to lead people. And at this time, it wasn't just a local issue. It was more systemic and reflective of the broader industry norm at the time. So I designed a manag...”
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“a group discussion in terms of how can we collaborate and discuss what we could have done differently to avoid said mistake in the future. We even had this little fail forward trophy, and every time someone made a mistak...”
“time we had a new hire, we did a 4-week, or I should say a 4-module, 4-week module commitment, culture commitment session with them to talk about what the culture of our team entailed and what that meant and what you wer...”
“ratio product had the highest low ratio. They were on the extreme end of low-performing team. And the CEO had to do a double take of it. This doesn't make any sense to me. Why is this accurate? Is this true? What this wa...”
“say that process should include probably like a pilot or like a— pick a group or a team that's like, you know, really good performers, a lot of projects or a lot of agility within that function, and use them as kind of a...”
“that I had done or we had done collectively in that team. And I think that model, building that out, the HR partners, that business partner mindset or that structure could be put in place and could start working.”
“I think the first piece I think that anyone needs to consider is what do you want to accomplish? Right? I think when you build out what the program is designed to do, what do you want, maybe as the organizational leader...”
“Yeah, this is a good one. I've written a little bit about this and I've thought about it a lot because I was with a leadership team in HR that was really going from transactional HR, HR associates, generalists out in the...”
“basic. You don't need something really fancy to start off with. The content is really the most important thing. I wrote out the same competencies and core values for every team, and then wrote specific skills that scaled...”
“Yeah. Yeah. And I'll actually, I will tell you the story of my own team. When I started this job 5 years ago, it was March of 2020. So we all know what happened March of 2020. It was the outbreak of the pandemic of COVID...”
“Yeah, absolutely. I can tell you early on, one of the roles I had at UHG, I was leading the compensation function for one of the businesses and then had the opportunity to lead the comp function across the enterprise. I...”
“or a high-performing team? Like this was the crux of it. It led us to like wanting to debate what is a high-performing team at Eventbrite? What's a low-performing team? What are those sort of behaviors that we're seeing?...”