J
Hybrid
Associate Customer Onboarding Manager
Justworks
Overview
Serve as the primary onboarding guide for new customers, ensuring a smooth and timely implementation experience Partner with prospective customers who have expressed interest in Justworks, identifying opportunities to deliver early value and support conversion and revenue growth
Benefits, from the posting itself
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“wellness program offerings”
Key Responsibilities
- Serve as the primary onboarding guide for new customers, ensuring a smooth and timely implementation experience
- Partner with prospective customers who have expressed interest in Justworks, identifying opportunities to deliver early value and support conversion and revenue growth
- Monitor onboarding progress through internal checklists to ensure completion of all required steps
- Identify onboarding blockers and proactively work to resolve them with internal partners
- Triage and respond to inbound customer questions within SLA
Key Requirements
- 1–3 years of experience in a customer-facing, operations, or support role
- Strong organizational, written, and verbal communication skills
- High attention to detail with the ability to manage multiple priorities
- Ability to follow structured processes while adapting to customer needs
- Aptitude for learning new products and subject matter
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