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Principal Technical Writer - Customer Onboarding
Elastic
Overview
Drive the onboarding content strategy. Define and execute a cohesive narrative for how users learn to use our products, ensuring a seamless story from the first visit to successful deployment. Align Field, Product, and Docs. Act as a central point of contact for stakeholders. Work with Product teams to understand roadmap changes, Field teams to identify friction points in real-world deployments, a
Benefits, from the posting itself
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16 weeks parental leavereceipt ⟳
“Embracing parenthood with minimum of 16 weeks of parental leave”
401k 6% matchreceipt ⟳
“company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings”
Health coverage for you and your familyreceipt ⟳
“Health coverage for you and your family in many locations”
Stock programreceipt ⟳
“this role is currently eligible to participate in Elastic's stock program.”
Generous vacation daysreceipt ⟳
“Generous number of vacation days each year”
Key Responsibilities
- Drive the onboarding content strategy. Define and execute a cohesive narrative for how users learn to use our products, ensuring a seamless story from the first visit to successful deployment.
- Align Field, Product, and Docs. Act as a central point of contact for stakeholders. Work with Product teams to understand roadmap changes, Field teams to identify friction points in real-world deployments, and Documentation teams to ensure high-quality content output.
- Design user-focused flows. Create organized onboarding experiences. These should highlight best practices, troubleshooting, and clear next steps. Avoid confusing 'choose-your-own-adventure' methods.
- Measure and Iterate. Use user research, support feedback, and telemetry to identify where users stall and iterate on content to reduce churn and improve time-to-first-value.
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