J
Hybrid
Customer Onboarding Manager
Justworks
Overview
Serve as the main point of contact for new customers, owning the end-to-end onboarding experience Project manage onboarding implementations, ensuring timely completion of all milestones
Key Responsibilities
- Serve as the main point of contact for new customers, owning the end-to-end onboarding experience
- Project manage onboarding implementations, ensuring timely completion of all milestones
- Deliver and tailor core onboarding calls based on customer needs
- Apply a consultative approach to understand customer goals and align onboarding accordingly
- Proactively monitor onboarding progress and drive accountability across stakeholders
Key Requirements
- 2–5 years of experience in customer onboarding, implementation, or customer success
- Strong project management and stakeholder management skills
- Ability to explain complex products or services clearly and effectively
- Strong attention to detail with the ability to manage competing priorities
- Experience working cross-functionally in a fast-paced environment
Similar open roles
- JAssociate Customer Onboarding ManagerJustworks · New York, NY$29.81 – $35.10/hr
- AOnboarding Program ManagerAnthropic · San Francisco, CA$240,000 – $240,000
- ZPrincipal GTM Onboarding ManagerZoomInfo · Bethesda, MD +2 more$100,000 – $130,000
- EPrincipal Technical Writer - Customer OnboardingElastic · United States$128,200 – $202,900
- AStaff Technical Program Manager, Engineering OnboardingAffirm · Remote (US)$230,000 – $290,000
Job alerts
The best new People roles, in your inbox weekly
Hand-picked, link-checked, pay shown when the employer shows it. No noise.