Manager, International Onboarding (EOR)

Perks

• Health coverage

What you'd do

1. 01Direct a team of International Onboarding Specialists, providing mentorship, performance coaching, and technical escalation support to ensure best-in-class delivery.
2. 02Oversee the end-to-end global onboarding strategy, ensuring that employment agreements, statutory compliance, and benefits are executed flawlessly across diverse jurisdictions.
3. 03Define and monitor key performance indicators (KPIs) and SLAs, identifying bottlenecks and implementing process innovations or automation to drive team efficiency.
4. 04Act as the primary liaison between Onboarding and Sales, Legal, Product, and Operations leadership to bridge experience gaps and influence the long-term product roadmap.
5. 05Spearhead the operational playbooks for new market entries, ensuring the team is equipped with the knowledge and resources to support customers in emerging regions.

What they're looking for

1. 018+ years of experience in onboarding, implementation, or global operations, with at least 2-3 years specifically in the EOR industry.
2. 022+ years of direct people management experience, with a proven track record of leading remote, hybrid or distributed teams.
3. 03Deep understanding of international labor laws, global payroll nuances, and statutory benefit requirements.
4. 04Proficient in using data and metrics to track team health, customer satisfaction, and operational throughput.
5. 05Proven ability to lead teams through periods of ambiguity, organizational change, or rapid product evolution and growth.