Manager, Customer Onboarding

Key Responsibilities

• Work closely with Sales and Customer Success teams to ensure seamless new customer onboarding
• Obsess over key metrics such as onboarding success and customer satisfaction
• Coach your team members in reinforcing Onboarding best practices, our CSO identity, and the Justworks brand
• Work closely with team members and internal teams to advocate for customer needs and that the voice of the customer is heard, understood, and prioritized
• Handle general management responsibilities, such as conducting 1:1s, leading regular team meetings, generating reports, and conducting annual performance reviews

Key Requirements

• 5 or more years of experience in customer onboarding, customer success, or service operations
• 3 or more years of people and team management experience
• Proven track record of coaching and developing high-performing teams
• Demonstrated success achieving team KPIs and operational targets
• Experience building or improving processes in a scaling environment