Senior Manager, Onboarding & Growth

Key Responsibilities

• Own end-to-end operations. Run the day-to-day workflows. Maintain clear operating rhythms, service levels, ownership, and escalation paths so all stakeholders know what needs to happen and when.
• Predict and monitor success metrics. Improve the dashboards, signals, and decision tools that predict program success. Monitor leading indicators, identify risks early, and turn the data into specific actions for cross-functional teams
• Activate proactive levers. Address the market conditions that shape success. Use insights about clinician supply and patient demand to inform hiring strategies, targeted marketing, capacity planning, and other actions that remove blockers before they affect success metrics.
• Redesign the end-to-end operating model. Move program support from a manual, people-dependent process to a technology-enabled workflow. Apply AI, automation, and better tooling to reduce repetitive work, handoffs, errors, and resource needs while preserving human judgment where it matters.

Key Requirements

• Quantitative and rigorous. You're fluent with metrics, dashboards, and spreadsheets. You can define meaningful leading and lagging indicators, find the drivers behind performance, and turn analysis into clear operating decisions. SQL experience required.
• Builder-operator. You bring 4-6+ years of experience in operations, consulting, program management, implementation, or a related field. You're comfortable owning daily execution while building the systems, routines, and tools that make the work more scalable.
• Workflow optimizer. You can map an end-to-end process, diagnose where it breaks, and redesign it around clearer decisions, fewer handoffs, and reliable data. You measure whether the new workflow improves outcomes and adjust it when it does not.
• Practical automation and AI fluency. You can use AI and no-code or low-code tools to automate work, improve decisions, and prototype solutions without needing to engineer the underlying systems. You can also write clear requirements and partner effectively with Data, Product, and Engineering.
• Cross-functional operator. You get work done through teams that do not report to you. You align partners around shared measures, clarify ownership, make tradeoffs visible, and keep execution moving across complex initiatives.