Patrick Porter
CHRO
Resolve Marine
Episode 20
AI, Communication, Trust: Modern HR Strategies for Unlocking Business Impact
Current chapter: This episode is presented by Previ, the only free tool that boosts internal communication
Built By PeopleDecember 17, 2025 · 16:59
Thesis
“Effective HR leadership hinges on continually driving people strategies for measurable business impact through open communication, proactive adaptation to rapid change (especially AI), and fostering strong, trust-based relationships across a global workforce.”
Show notes
Summary
In this episode of the Built My People podcast, Pat Porter, a global HR executive, shares insights from his extensive career in human resources. He discusses the importance of driving people strategies that align with business goals, the critical role of communication in employee engagement, and the challenges posed by rapid changes in the business environment, particularly with the rise of artificial intelligence.
Takeaways
Pat Porter has over 20 years of experience in HR leadership.
Driving people strategies is essential for measurable business impact.
Effective communication is crucial for employee engagement.
Artificial intelligence presents both opportunities and challenges for HR.
HR leaders should absorb knowledge about AI to stay relevant.
Understanding employee turnover is key to organizational success.
Building strong relationships is vital for HR professionals.
Culture and strategy must align for effective HR management.
Embracing change is necessary for future HR success.
What you'll take away
- 1Prioritize communication across all channels and time zones to ensure organizational alignment, engagement, and a sense of belonging in a global workforce.
- 2Embrace Artificial Intelligence as a paradigm shift by continuously learning, understanding its impact, and exploring how it can optimize HR processes and workflows.
- 3For career growth, be 'verbal, visible, don't hesitate' to consume knowledge (like AI training) and proactively apply new thinking to traditional tasks.
- 4Address higher-than-expected turnover by taking a step back, collecting more data, and having difficult conversations to understand underlying issues and their impact on engagement.
- 5Prioritize people as an organization's greatest resource, fostering open communications, building long-lasting relationships, and aligning culture with strategy for sustained success.
What most organizations get wrong
In Patrick's words
“the old adage in real estate, it's location, location, location. I think for businesses, it's communication, communication, communication.”
This highlights the paramount importance of communication in business, likening it to a fundamental principle like location in real estate.
“Artificial intelligence seems to be— it's, again, as I referenced earlier on warp speed, and you're constantly trying to catch up and catch up to understand.”
This quote captures the rapid pace and challenge of integrating AI into the workplace, emphasizing the continuous effort required for understanding.
“I want you to be a dry sponge. I want you to absorb anything and everything that you can about AI.”
This provides clear, actionable advice for HR professionals to proactively learn and immerse themselves in AI knowledge for future career growth.
“be verbal, be visible, don't hesitate.”
A concise, memorable mantra for professional development, encouraging proactive engagement, visibility, and decisive action.
“To much of our management and leaders are challenged with How am I getting more done with less? And we're losing how critical those relationships are.”
This points out a common pitfall in leadership, where efficiency pressures can inadvertently erode the essential human element of relationship-building.
The problems this episode addresses
- •Struggling with effective, consistent communication across a global organization with diverse roles and time zones, impacting relationships and trust.
- •Feeling overwhelmed by the 'warp speed' evolution of technology, particularly AI, and the constant need to understand and adapt to its impact on the workplace and engagement.
- •Experiencing higher-than-targeted employee turnover, indicating potential engagement issues that require deeper data analysis and difficult conversations to resolve.
- •Risk of leaders getting 'stuck in routine' and failing to step back to diagnose and solve critical organizational problems like retention systematically.
- •Losing focus on building critical, long-lasting relationships within management and leadership due to pressures of 'getting more done with less.'
In this episode
This episode is presented by Previ, the only free tool that boosts internal communication
Built by People
James: I'm excited to welcome Pat to the Built By People podcast
Built By People
Communication is a top priority at your company right now, James
Top HR Priority: Communication
When you start looking at some of the biggest challenges you're facing in your role
The Challenges of Leading the Future
How are you guys looking at AI from a prioritization level
Marine Business Update: AI Prioritization
James: AI is coming for a lot of things, right
What Advice Would You Give to HR Business Partners?
Resolve Marine recently experienced higher turnover than targeted or expected
Understanding the Process of Recruitment and Retention
What would you hope has changed in your HR org in 12 months
What's Changed in Your HR Organization in the Next 12 Months?
Any HR professional should prioritize around people, recognizing that it's any organization's
Pete Dunphy on Built by People
Topics covered
Organizations and entities mentioned
Full transcript
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