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John Malanowski headshot

John Malanowski

Interim Chief Human Resources Officer

N/A (Interim)

Episode 185

HR's Financial Imperative: Proactive Talent Strategies Drive Business Growth

0:0011:18

Current chapter: Built by People podcast features insights from world's top HR leaders

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Podcast

May 19, 2025 · 11:18

Workforce PlanningTalent AcquisitionHR StrategyInterim HR Leadership

Thesis

HR must operate with a business operating background, using data and a financial lens to proactively address talent challenges through innovative programs that directly drive measurable business outcomes and revenue.

Show notes

Title: John Malanowski, Interim Chief Human Resources Officer Date: Mon, 19 May 2025 09:00:00 GMT Duration: 00:11:18 Link: https://podcasters.spotify.com/pod/show/previ/episodes/John-Malanowski--Interim-Chief-Human-Resources-Officer-e327jfn GUID: 34890bfa-83b7-4a20-8895-19e3f4268fff ────────────────────────────────────────────────────────────

John Malanowski has 40-plus years in HR across financial services, defense, and healthcare — and his most celebrated program wasn't a culture initiative or a leadership curriculum. It was an apprenticeship for medical assistants that the Obama administration recognized as a national model and helped a hospital system train hundreds of new clinical staff it couldn't otherwise find or afford.

John describes himself as "an HR professional with a business operating background" — and that framing is his lens on everything. At Raytheon, he inherited what he calls the "bathtub effect": a workforce shaped by two massive hiring waves in the 1960s and '80s, with a visible valley in between representing the talent gap that would hit the company when the older generation retired. His response was data-first — demographic analysis, accelerated learning programs, partnerships with community colleges, and a pipeline strategy designed around facts rather than intuition. At Dartmouth Hitchcock, the same business-first logic led him to notice that medical assistants were spending significant time on administrative work that prevented physicians from seeing more patients. His team built an apprenticeship program that trained people with no clinical background to credential within 18 months — generating millions in additional revenue while expanding patient access.

His parting principle is the one that runs through both case studies: understand how your company makes money, then build HR programs that enable it to make more. If a mechanic is filling out intake paperwork instead of fixing cars, that's not an operations problem — it's a talent design problem.

  • The "bathtub effect" workforce gap — how John used demographic data at Raytheon to predict and close a talent cliff before it hit
  • Accelerated learning for hard-to-fill roles — building programs that develop people with no prior experience for specialized positions
  • The medical assistant apprenticeship — a nationally recognized program that trained hundreds of new clinical staff and generated measurable revenue growth
  • Applying a financial lens to HR — understanding how initiatives connect to what the company earns, not just what it costs
  • Community college partnerships as talent pipelines — building long-term local supply chains for skilled labor in competitive markets
  • Diversifying your HR experience — John's advice on building a true business operating background across industries and roles

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What you'll take away

  1. 1Proactively analyze workforce demographics (age, length of service) to identify and address talent gaps like the 'bathtub' effect, rather than just reacting to attrition.
  2. 2Implement accelerated learning and apprenticeship programs to rapidly upskill talent and fill critical roles, even for individuals without prior industry experience.
  3. 3Always apply a financial lens to HR initiatives, understanding how they enable the company to make money and generate revenue (e.g., by increasing patient flow or mechanic efficiency).
  4. 4Diversify your HR experience across different industries and roles to build a robust business operating background and differentiate your career.
  5. 5Don't be afraid to try new and unconventional solutions to complex HR challenges, especially when traditional methods are failing.

What most organizations get wrong

  • Malanowski emphasizes 'following money' and putting a 'financial lens' on HR work, pushing against a perception of HR as solely a cost center or purely 'people-centric' without direct revenue impact.

In John's words

I like to think of myself as an HR professional with a business operating background.

This quote highlights his unique approach to HR, integrating business acumen with people management.

We had a huge gap in our workforce. We called it the bathtub, actually.

This vivid metaphor describes a common and challenging workforce demographic issue.

The insight was our innovation from filling that bathtub, to say it that way, comes from facts and data.

This emphasizes the critical role of data-driven insights in developing effective HR solutions.

If I've got a mechanic on a car and the mechanic is spending time intaking people coming into the garage and filling out paperwork, you're not making money, at least as much money as you would have otherwise. The mechanic wasn't working on the car that he or she should be.

This analogy clearly illustrates the direct financial impact of optimizing roles and enabling employees to work at the top of their license.

Don't be afraid to try new things and different things. Diversify your experience.

This parting advice encourages HR professionals to be adaptable and innovative in their career development.

The problems this episode addresses

  • Difficulty recruiting for critical roles (e.g., medical assistants taking two months to hire) due to talent shortages in specific geographic regions.
  • Significant workforce demographic gaps, such as a lack of mid-career professionals ('bathtub' effect), leading to challenges in succession planning and leadership pipelines.
  • High attrition rates for early-career employees (100% in 7 years) indicating issues with engagement, development, or retention strategies.
  • Inefficient utilization of highly skilled and paid employees (e.g., nurse practitioners or physicians performing administrative tasks that a medical assistant could do).
  • Lack of direct business and financial understanding among HR professionals, hindering their ability to justify initiatives with measurable ROI.

In this episode

Built by People podcast features insights from world's top HR leaders

Built by People

And as a starting question, I always love to ask about your career journey

The Journey of Career

John Miller spent 10 years at Raytheon as head of talent acquisition

The Workforce Plan at Raytheon

Dartmouth Health has hired hundreds of medical assistants through an apprenticeship program

The 40% Return on Investment for Medical Assistants at Dartmouth-

Topics covered

Organizations and entities mentioned

Full transcript

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