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Heather Oxley headshot

Heather Oxley

Chief People Officer

GlobalLogic

Episode 135

Strategic HR Redefined: How Continuous Learning Empowers Global Teams in the AI Era

0:0014:38

Current chapter: Built by People podcast features insights from world's top HR leaders

Built By PeopleBuilt By People
Podcast

June 23, 2025 · 14:38

HR StrategyOrganizational DesignGlobal HR LeadershipAI in HR Transformation

Thesis

Effective HR leadership is rooted in continuous learning, embracing diverse experiences, and acting as a strategic business partner who understands financials, aligns with organizational goals, and empowers a global team.

Show notes

Title: Heather Oxley, Chief People Officer at GlobalLogic Date: Mon, 23 Jun 2025 09:00:00 GMT Duration: 00:14:38 Link: https://podcasters.spotify.com/pod/show/previ/episodes/Heather-Oxley--Chief-People-Officer-at-GlobalLogic-e33hjht GUID: 488b5279-e60b-4ec3-b59d-1ea92bae2e75 ────────────────────────────────────────────────────────────

Heather Oxley's undergraduate degrees are in chemistry and zoology. She has no formal HR training. And she is the Chief People Officer of GlobalLogic, a Hitachi subsidiary operating at scale across dozens of countries. Her career is a practical argument against the idea that there's a single right path into HR leadership — and a compelling one for following curiosity wherever it leads, even when you can't see where you're going.

What Heather found when she arrived at GlobalLogic was a function that needed to evolve — from back-office support to genuine strategic partnership. Her approach is direct: understand the financials, learn the business deeply enough to ask incisive questions, then build the HR infrastructure that allows people to do their best work at scale. For a company operating globally, that means building frameworks that are consistent enough to ensure fairness and flexible enough to honor real cultural differences. "You have to think about allowing people to make the right decision as close to people as possible" — decentralization as a design principle, not an afterthought.

Her work deploying AI at GlobalLogic is grounded and unsentimental: not AI for its own sake, but AI as an augmentation tool that frees human capacity for higher-value work. And her employee value proposition initiative is a rare example of an EVP that functions as both a brand campaign and an internal programming framework — built through genuine employee engagement, not boardroom wordsmithing.

  • Non-traditional paths into HR leadership — what chemistry and curiosity teach you that HR programs don't
  • Global HR with local customization — building frameworks that scale without flattening cultural nuance
  • AI as augmentation, not replacement — where to deploy AI for productivity without creating anxiety
  • Designing an EVP that works as both brand and internal program — the employee-centric process that makes it credible
  • Becoming a true business partner — the financial acumen and trust-building required to earn a genuine seat at the table

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What you'll take away

  1. 1Embrace curiosity, continuous learning, and diverse opportunities to build a comprehensive HR skill set vital for strategic leadership.
  2. 2Implement global HR frameworks with local customization to manage cultural nuances and empower teams effectively at scale.
  3. 3Leverage AI for augmentation and productivity gains, focusing on enabling employees to do more meaningful work rather than job displacement.
  4. 4Develop an Employee Value Proposition (EVP) through an employee-centric approach that reflects both current identity and future commitments, using it as a brand campaign and an internal programming framework.
  5. 5For HR professionals to be true business partners, they must understand organizational financials, align with strategic goals, and actively build trust by delivering impactful results.

What most organizations get wrong

  • Heather suggests that AI adoption within an organization should primarily focus on 'augmentation' and 'productivity gains' to enable 'more meaningful work' for employees, rather than leading to 'reductions in force,' challenging the common fear of AI causing job losses.

In Heather's words

So if I think about my career, it's really been shaped by curiosity, continuously learning, and saying yes to things, even if I didn't know where they were gonna take me.

This highlights the guest's foundational philosophy for career development and adaptability.

HR is really a strategic function now. It's no longer a back-office function. So, you know, understanding the business, understanding enough HR, and putting the power of those two together makes it really fun.

This quote defines the modern, strategic role of HR and emphasizes business acumen.

You have to think about allowing people to make the right decision as close to people as possible.

This emphasizes the importance of empowerment and localized decision-making in large organizations.

Rather than replace roles, we think about this as augmentation. We think about this as productivity gains in the realm of an individual being able to do more meaningful work.

ai-in-hr

This outlines GlobalLogic's optimistic and employee-centric approach to integrating AI into the workforce.

We use that EVP today not only as a brand campaign, but also as a framework to test all of our programming that we do for our employees.

This illustrates the practical and strategic application of an Employee Value Proposition beyond just marketing.

Don't be seen as a barrier, seen as an elevator. Do it with poise. Do it with professionalism, and you will succeed.

This powerful advice encourages HR leaders to be enablers of growth and success within their organizations.

The problems this episode addresses

  • Organizations with global operations struggle to balance consistent leadership frameworks with the need for local cultural customization.
  • Employees harbor concerns about job security and the impact of AI on their roles, requiring careful management of change and communication.
  • Companies undergoing rapid growth and acquisitions (e.g., $500M to $2B, then acquired by a larger entity) face challenges in maintaining a distinct company identity and relevant Employee Value Proposition.
  • Integrating support services (HR, IT, finance) between an acquired company and its parent organization to realize synergy effectively.

In this episode

Built by People podcast features insights from world's top HR leaders

Built by People

Your career has been shaped by curiosity, continuously learning, and saying yes

Exploring Your Career Journey

Global Logic operates in 23 countries with over 33,000 people

How HR at Global Logic is global in scope

Software development is one of the industries that will be disrupted by generative AI

WSJD.com: Leveraging AI in the Software Development Industry

Global Logic recently implemented a new employee value proposition

Employee Value Proposition at Global Logic

Global Logic has been fortunate to join the Hitachi family

Working together as a Hitachi company

Heather, what parting advice would you like to share with our community

A High-Performance HR Professional's Last Words

Topics covered

Organizations and entities mentioned

Full transcript

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