Manager, TMPM Process & Risk Operations Lead

Key Responsibilities

• Knowledge Externalization: Audit current "institutional knowledge" across the team to create high-fidelity process maps and logic trees. Ensure these processes are understandable by non-experts, specifically Product Partners and Product Ops.
• Systematic Optimization: Proactively identify friction points in the existing processes. Leverage systematic thinking, AI tools, & partnership with programming team members to redesign these workflows for maximum efficiency before they are prioritized on the product development roadmap.
• Cross-Functional Synergy: Partner with Product Operations to integrate these refined processes into their user support and incident management models, ensuring a seamless experience from back-end operations to front-line support.
• Intelligent Automation Inputs: Work ahead of the roadmap to prepare data and process logic that are automation ready enabling the team to quickly leverage emerging technologies for automated decisioning and reporting.
• Global Scalability: Ensure all process designs are modular and adaptable for international markets, removing regional "shadow processes" in favor of a unified global standard through partnership with Risk.

Key Requirements

• Systems Thinking: The ability to see the "big picture" of the talent & performance management ecosystem and understand how a change in one area impacts the entire lifecycle.
• Information Design: Mastery of process mapping tools (e.g., LucidChart, Visio) and the ability to turn "messy" conversations into structured documentation.
• Automation Curiosity: Practical experience or a strong aptitude for using systematic or AI tools to streamline workflows, draft documentation, or analyze process data.
• Translational Communication: The ability to speak "Operation" to the current team,”Programming Needs” to Analytic Partners, "Requirement" to the Product Managers, and "Support" to Product Ops.
• Bias for Clarity: A relentless drive to eliminate ambiguity. You aren't satisfied until a process is so clear it can be understood by someone on their first day.