Operations Manager

Key Responsibilities

• Own end-to-end employee lifecycle processes, including onboarding, off-boarding, pre-employment requirements, and documentation.
• Manage workers’ compensation and unemployment claims, ensuring timely processing and compliance.
• Serve as a trusted employee advocate, providing day-to-day support, handling inquiries and investigations, and fostering a positive, inclusive workplace culture.
• Lead employee engagement and recognition initiatives to enhance overall employee experience.
• Support payroll processes to ensure accuracy and compliance, administer employee benefits, including open enrollment, education, and support.

Key Requirements

• Minimum of 3+ years of experience in HR operations, employee relations, talent acquisition or a similar role.
• Experience working with unionized employee populations and understanding of collective bargaining agreements.
• You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions.
• Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.).
• Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.