Senior Manager, Talent Operations

Key Responsibilities

• Lead People Services (Shared Services) delivery for the North America region.
• Coach, manage and develop a team of people operations professionals, with a focus on high-quality service delivery across the employee lifecycle including operations, benefits, compensation, and more.
• Define and monitor metrics and SLAs to measure success of the team and provide insights for decision-making.
• Drive continuous improvements focused on automation, standardization and scalability that improve Toaster experiences, increase efficiency, and ensure compliance with local laws and customs.
• Build strong relationships with stakeholders across the People Team, Legal, Finance, and Business teams to influence change and drive the adoption of an evolving service delivery model.

Key Requirements

• Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years and a Master’s degree; or a PhD with 5+ years experience; or equivalent experience.
• 7+ years of experience in managing People Operations/Shared Service Functions.
• 5+ years of proven people management and leadership experience in a global organization.
• Experience operating in a matrixed structure.
• Expertise in Global HR Transformation, strategy, design and transition of People Operations to create value for the organization.