CX Learning & Development Manager

Perks

• Hybrid work arrangement
• Equity

What you'd do

1. 01Author courses and assessments focused on use and administration of the Benchling platform and features.
2. 02Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
3. 03Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
4. 04Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
5. 05Deliver learning content to people where they work, including in-app guidance and help docs.

What they're looking for

1. 013+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
2. 02Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
3. 03Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
4. 04Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
5. 05Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.