Manager, Learning Experience Design (Hybrid)

Key Responsibilities

• Drive AI & Tool Integration: Champion the application of AI tools and automated workflows within the team’s design and maintenance lifecycle, reducing time-to-market for learning assets and keeping knowledge repositories continuously updated.
• Coach & Develop Talent: Manage and mentor a high-performing team of Instructional Designers and creative specialists. Run rituals that encourage creative experimentation, agile execution, and a culture of continuous learning and "failing forward".
• Consult on Learning Strategy: Partner closely with Card Shared Services operational leaders and L&D peers to identify performance gaps, define project scopes, and align learning initiatives with frontline business priorities.
• Design for Frontline Impact: Apply adult learning science and human-centered design to craft blended, self-guided, and in-the-flow-of-work learning solutions tailored to the daily workflow of call center agents, back-office specialists, and frontline leaders.
• Deliver Continuous Improvement: Monitor key learning metrics and frontline performance data post-implementation, using structured problem-solving to refine solutions and optimize the learning ecosystem.

Key Requirements

• Bachelor’s Degree or military experience
• At least 3 years of experience leading and managing people
• At least 4 years of experience in instructional design and development
• At least 3 years of experience in project management or cross-functional program management
• At least 3 years of experience in stakeholder management or internal client consulting