Manager, Technical Learning

Key Responsibilities

• Lead the HVAC Equipment Training portfolio, establishing priorities and plans that align learning solutions with product roadmaps, business needs, customer requirements and partner capability needs.
• Manage, coach, and develop a team of technical learning professionals, setting clear expectations, building capability, and fostering a culture of accountability and continuous improvement.
• Own the operational and financial performance of the portfolio, using revenue, utilization, capacity, customer experience, learning outcomes, and other key metrics to guide decisions and identify opportunities for improvement.
• Partner with business, product, and channel stakeholders to understand needs, establish priorities, and translate business requirements into effective learning solutions.
• Ensure high-quality learning experiences across instructor-led, virtual, online, hands-on, and blended modalities, with appropriate standards for technical accuracy, consistency, safety, and learner experience.

Key Requirements

• Formal people-management experience.
• Experience managing a learning portfolio, training operation, customer education function, or comparable service organization.
• Knowledge of adult learning principles, curriculum development, instructional methods, and learning evaluation.
• Experience supporting external customers, channel partners, distributors, or other non-employee learner populations.
• Experience in HVAC, building technologies, industrial equipment, manufacturing, engineering, or another technical environment