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Senior Manager - Retail Learning and Development
Capital One
Overview
Proactively consult with senior business leaders across Bank Voice, Bank Operations, and Customer Protection to diagnose performance gaps and align learning solutions to strategic business imperatives. Set the multi-year and near-term learning strategy and roadmap, integrating frontline associate onboarding, continuous upskilling, and enterprise AI fluency investments.
Benefits, from the posting itself
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No visa sponsorshipreceipt ⟳
“At this time, Capital One will not sponsor a new applicant for employment authorization for this position.”
Performance based incentive compensationreceipt ⟳
“This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (L”
Comprehensive health benefitsreceipt ⟳
“Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-bein”
Key Responsibilities
- Proactively consult with senior business leaders across Bank Voice, Bank Operations, and Customer Protection to diagnose performance gaps and align learning solutions to strategic business imperatives.
- Set the multi-year and near-term learning strategy and roadmap, integrating frontline associate onboarding, continuous upskilling, and enterprise AI fluency investments.
- Synthesize learning analytics and performance data into compelling executive narratives, presenting strategy and business impact to senior leadership.
- Drive the adoption of AI-enabled learning tools and adaptive pathways to accelerate delivery and provide timely support for frontline associates.
- Build credibility with cross-functional teams, leveraging enterprise L&D resources and sharing best practices to optimize capabilities across Capital One.
Key Requirements
- High School Diploma, GED, or equivalent certification
- At least 5 years of experience in Learning & Development
- At least 3 years of experience in Client-Facing Learning Consulting
- At least 3 years of experience in Learning Strategy Creation
- At least 5 years of experience in project management or program management
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