Associate HR Business Partner - Care

Key Responsibilities

• Serve as a primary point of contact and trusted advisor for leaders within the Care organization, including coaching and partnering with Supervisors and Managers on people-related matters.
• Own performance-management work for assigned leaders and teams, including ongoing coaching, documentation, corrective action, performance improvement plans, annual and related follow-through.
• Advise leaders through complex performance, conduct, and policy matters, helping them assess risk, determine an appropriate path forward, and communicate clearly and consistently.
• Strengthen leader capability by providing practical guidance, coaching, tools, and real-time feedback on effective performance management, difficult conversations, documentation, and expectation setting.
• Manage expectations effectively with leaders and cross-functional partners by clarifying roles, timelines, risks, decisions, and next steps.

Key Requirements

• 2+ years of progressive experience in HR business partnering, employee relations, or performance management.
• Experience working in high-volume, frontline, or contact center environments, including support for non-exempt employees.
• Demonstrated ability to coach and advise leaders through performance management, including feedback, documentation, corrective action, and performance improvement plans.
• Strong understanding of employment laws and HR best practices.
• Proven ability to build trusted, collaborative relationships and influence leaders across levels and functions, providing clear, direct, and practical advice.