Search Podcast Clips

“scale quickly while keeping people still engaged. I think in both these cases, the effect was quite the same, is that when you translate complexity into clarity, employees don't just feel managed, they also feel anchored...”

“follow the rules and effectively work stops, production shuts down. So the idea here is that there's no way you can fully prescribe human activity to get you the productivity you want. It's impossible because the thing t...”

“what you do, but more importantly, it's how you do it. And that's the behavioral side. So when I set competencies up for any process, first we have to have a quick assessment of what is it we're trying to get? What's the...”

“development. Which would then enhance business success. And moreover, organizational capabilities that are focused on innovation, speed, agility also impact profitability. You know, in terms of how to measure this, there...”

“mechanisms I mentioned on the last question. And so, one of the things that we've worked on over the last year plus is how do we go from— we don't want to go all the way back to traditional performance, But agile perform...”

“It's really the people. There's not a lot of automation in the process. It's the people. That create the service. And so because of that, they essentially look at turnover as one of the key indicators for success. But tu...”

“Yeah, so I would definitely say a lot of what I do doesn't look strategic because it's, it, I almost call it, I like Stranger Things, so it's instead of the Upside Down, I call it the In Between. So it's in between when...”

“those behaviors and how those behaviors flow through depending on your level of contribution to the organization. And that's really setting the foundation, as we refer to as Empower You, to kind of a play on words of emp...”

“inherited systems, predefined priorities, those don't exist. You're working with white space, you're studying the blueprint. You're not just driving HR, but you're really shaping the business alongside the leadership tea...”

“Starts with a curiosity, like, what is a high performing team? Do we want high performance here? What do we think that entails? Does that entail individuals in these reviews just doing better, or does that entail somethi...”

“spending time intaking people coming into the garage and filling out paperwork, you're not making money, at least as much money as you would have otherwise. The mechanic wasn't working on the car that he or she should be...”

“to think in terms of processes and policies, and all those things are important. I think running a business is about agility and adapting to changes really quickly. So I think the misconception we could change and we cou...”