UM Onboarding Representative

Perks

• Paid parental and caregiver leave
• 401k retirement savings plan
• Time off
• Medical, dental, and vision benefits

What you'd do

1. 01Build and maintain positive working relationships with new UM Medical Directors and hiring leaders, serving as a primary contact throughout the preboarding and onboarding process.
2. 02Communicate proactively and professionally through email, phone, and virtual platforms to provide information, clarify requirements, and support a positive onboarding experience.
3. 03Coordinate and monitor advanced and moderately complex onboarding activities to support timely and accurate completion of required tasks.
4. 04Resolve onboarding questions and issues within the scope of the role and escalate exceptions or matters requiring additional guidance.
5. 05Maintain accurate, complete, and current documentation for onboarding activities and requirements.

What they're looking for

1. 01High school diploma or equivalent.
2. 023+ years experience in onboarding, provider relations, human resources operations, healthcare operations, customer service, including experience working directly with Medical Directors, physicians, or other clinical professionals.
3. 03Advanced knowledge of operational systems and procedures, or demonstrated experience applying comprehensive working knowledge to varied assignments.
4. 04Experience independently prioritizing multiple assignments within established timelines.
5. 05Demonstrated ability to address advanced and moderately complex issues through interpretation of established policies and practices.