Hotel Onboarding Consultant III, ENT

Key Responsibilities

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end hotel property’s onboarding experience from booking signature through Toast activation and steady-state adoption for our most complex, enterprise hotel brands (500+ locations).
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Communicate with Impact : Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships.
• Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.

Key Requirements

• 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
• Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout.
• Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes.
• Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence.
• Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities.