J

Hybrid

Customer Onboarding Specialist

Jobber

Overview

Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation, hitting clear milestones and timelines along the way. Be a product expert so our customers are set up for success from day one, driving the value of features, workflows, and how to use Jobber effectively for their business.

Benefits, from the posting itself

Hover a row for the exact line it came from. Nothing inferred.

Retirement savings matchingreceipt ⟳
“retirement savings matching, and an extended health package with fully paid premiums for body and mind.”
Extended health packagereceipt ⟳
“an extended health package with fully paid premiums for body and mind.”
Stock optionsreceipt ⟳
“stock options.”
Annual wellness stipendreceipt ⟳
“annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and m”
Talent development programreceipt ⟳
“A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals”

Key Responsibilities

  • Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation, hitting clear milestones and timelines along the way.
  • Be a product expert so our customers are set up for success from day one, driving the value of features, workflows, and how to use Jobber effectively for their business.
  • Actively listen to customers’ needs, build strong relationships, and deliver customer focused solutions rooted in empathy.
  • Be patient and reliable for our customers when things aren’t going the way they expected.
  • Use AI-assisted workflows every day for session prep, follow-ups, and account context, so more of your time goes to the customer conversation itself.