Recruiting Operations Program Manager — 12-Month Engagement (NYC)

Key Responsibilities

• Serve as the day-to-day administrator and point of contact for the CRM and LinkedIn Recruiter — configuration, user management, seat and license allocation, permissions, and troubleshooting
• Run a full feature utilization audit of both platforms: what we have access to, what we actually use, and what we should be using but aren’t
• Review, redesign and optimize sourcing workflows end to end — prospect identification, outreach sequencing, pipeline nurture, and handoff into Greenhouse
• Drive CRM adoption across sourcers and recruiters through enablement, workflow design that makes the CRM the path of least resistance, and measurement of usage against defined targets
• Build and optimize outreach templates, sequences, and nurture campaigns in partnership with the Employer Brand Marketing team, and establish what good looks like based on response and conversion data

Key Requirements

• Hands-on with sourcing tools — a recruiting CRM (Gem strongly preferred) and LinkedIn Recruiter — and able to configure and administer them yourself rather than only specifying changes
• Deeply familiar with how sourcing actually works day to day, ideally from having sourced yourself, so you can design workflows sourcers will genuinely use
• Experienced at driving tool adoption, with concrete examples of moving a team from low to high usage of a platform
• Comfortable auditing a platform against its full feature set and making a clear case for what to turn on, what to ignore, and why
• Familiar with how a sourcing CRM integrates with an ATS, including field mapping and duplicate management