People Process Transformation Lead

Key Responsibilities

• Develop and execute a multi-year strategy for transforming People Operations processes.
• Analyze end-to-end employee lifecycle workflows to identify friction, inefficiencies, redundancies, and opportunities for simplification.
• Redesign processes using Lean, service design, and automation principles.
• Consult with technical partners to understand how tooling, AI and agentic solutions can support improved efficiency
• Build business cases that quantify operational impact, employee experience improvements, and ROI.

Key Requirements

• 10+ years of experience in People Operations, HR Operations, Business Operations, Process Excellence, Consulting, or related fields.
• 5+ years leading managers and operational teams.
• Demonstrated success leading enterprise-scale process transformation initiatives.
• Experience managing HR shared services, HR operations, HRIS operations, or similar service organizations.
• Strong understanding of HR technology ecosystems (Workday or comparable HRIS, case management platforms, workflow tools).