Director, Global People Operations & Compliance

Key Responsibilities

• Define and deliver a multi-year People Operations and Compliance roadmap, tied to business priorities, that uses AI and emerging technologies to elevate the team member experience.
• Establish operating models, SLAs, and metrics to improve quality and efficiency
• Partner with various key stakeholders including but not limited to: Compensation, Legal, Procurement, People Technology, Talent Management & Development, Talent Acquisition, People Business Partners, Payroll, IT, Internal Audit to drive strategic priorities
• Lead the People Operations team in managing our case management platform from intake to resolution, setting service standards, improving response times, and designing scalable escalation paths
• Lead and develop a high-performing global team by building skills in process design, data fluency, automation, and AI-enabled ways of working, backed by clear career paths, succession plans, and a culture of continuous improvement and accountability

Key Requirements

• 10+ years of HR/People Operations experience, including 5+ years experience leading global teams
• Proven track record building and scaling people operations functions in complex, multi-regional global organizations
• Working knowledge of global employment compliance, including direct experience with works councils or employee representative bodies
• Ability to move between vision and a keen focus for detail, from presenting a roadmap to executives to debugging a broken process with the team
• Strong judgment, stakeholder management, and communication skills, with comfort making decisions in ambiguity