Director, People Operations

Key Responsibilities

• Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery.
• Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement.
• Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support.
• Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts.
• Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity.

Key Requirements

• You are a thoughtful, service-oriented People leader who combines operational discipline with empathy and care.
• You create clarity in complex environments and are comfortable making decisions when ownership, process, or information is incomplete.
• You see the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience.
• You are hands-on enough to understand how work gets done and strategic enough to build a model that scales.
• You build trust through sound judgment, transparency, follow-through, and respect for confidential information.