IH
Remote
Director, Client Onboarding & Implementation
Included Health
Overview
8+ years of progressive experience in SaaS implementation, client onboarding, implementation consulting, program management, or project management; 10+ years preferred.
Key Requirements
- 8+ years of progressive experience in SaaS implementation, client onboarding, implementation consulting, program management, or project management; 10+ years preferred.
- 3+ years of experience leading and developing client-facing implementation or project management professionals, including managers where applicable.
- Proven experience leading complex, multi-workstream implementations involving significant cross-functional dependencies, technical integrations, operational readiness, and executive stakeholders.
- Demonstrated ability to lead both strategic implementation consulting and disciplined project/program execution, either directly or through a blended team of consultants and project managers.
- Proven experience managing risks and escalations, improving quality, and delivering predictable, high-quality launches.
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