Sr. Program Manager, Talent Development

Key Responsibilities

• Design and build facilitated development programs end to end, from needs assessment and learning objectives through facilitator guides, participant materials, and experiential activities, for leaders, managers, and individual contributors globally.
• Facilitate Twilio's development programs in person, virtually, and in hybrid formats, delivering engaging, inclusive sessions that build skills and shift behavior across a global, remote-first workforce.
• Design and facilitate leadership team offsites and team effectiveness sessions, partnering with senior leaders to define outcomes, build agendas, guide strategic conversations, and drive clear commitments and follow-through.
• Serve as an internal coach to leaders and high-potential talent, delivering one-on-one and team coaching engagements and embedding coaching into development programs to reinforce learning.
• Build internal facilitation capability by developing and certifying a bench of facilitators, and set the design and delivery standards for Talent Development programs.

Key Requirements

• Bachelor's degree required; advanced degree in Organizational Development, Industrial-Organizational Psychology, Adult Learning, Education, or a related field preferred.
• 7-10 years in talent development, with 7+ years designing and facilitating leadership, manager, and professional development programs.
• Demonstrated experience designing and facilitating executive and leadership team offsites, including strategic planning, team alignment, and team effectiveness sessions.
• Expert facilitation skills across in-person, virtual, and hybrid formats, with the ability to engage diverse global audiences and navigate challenging group dynamics in real time.
• Strong instructional design skills grounded in adult learning principles, including building facilitator guides and programs that scale through train-the-trainer models.