People Support Specialist

Key Responsibilities

• System Support & Escalation: Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to our stakeholders.
• Testing & Change Management: Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly.
• Process Improvement: Manage key operational processes and enhance our employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience.
• Stakeholder Collaboration: Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure our systems are aligned with business objectives.
• Data Management: Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision.

Key Requirements

• 6+ years of experience in HR Operations, HRIS, or a related field, with hands-on experience in Workday modules such as HCM, Recruiting, and Compensation.
• Proven ability to test system enhancements, troubleshoot issues independently, and learn complex processes quickly.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong customer-service orientation with excellent written and verbal communication skills.
• Aptitude for and willingness to work with modern AI tools to enhance HR processes.