People Operations Specialist

Key Responsibilities

• Own day-to-day triage of the global People service queue: review, categorize, prioritize, and route requests from North America, EMEA, and APAC within SLA.
• Resolve Tier 1 inquiries directly, including policy questions, employment verifications, Workday navigation, leave and benefits basics, and general how-to requests.
• Escalate Tier 2, country-specific, and sensitive matters (employee relations, compensation, local leave entitlements, legal questions) to the right People Business Partner, Payroll, Total Rewards, Legal, or EOR partner, with enough context that employees do not have to repeat themselves.
• Apply the correct regional guidance where policies and processes differ by country, or route accordingly, rather than defaulting to a US answer.
• Close the loop with employees and managers on every request.

Key Requirements

• 2-4 years of experience in People Operations, HR Operations, HR Shared Services, or an HR service center, ideally supporting a multi-country workforce.
• Experience working a ticket queue in ServiceNow, Jira Service Management, Zendesk, or a similar tool, and managing to SLAs.
• Working knowledge of HR fundamentals (common policies, leave types, employment verifications, onboarding and offboarding steps), awareness that requirements vary by country, and sound judgment about when to escalate.
• Workday HCM experience executing lifecycle transactions, with a high bar for data accuracy.
• Clear written communication: you can turn a policy into a short, useful answer and set expectations when a request needs more time.