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Manager, Learning & Enablement Consultant for AI (Hybrid)
Capital One
Overview
Create, manage, and execute a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders. Design and develop end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.
Benefits, from the posting itself
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No visa sponsorshipreceipt ⟳
“At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this p”
Comprehensive health benefitsreceipt ⟳
“Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-bein”
Key Responsibilities
- Create, manage, and execute a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.
- Design and develop end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.
Key Requirements
- Bachelor’s Degree or military experience
- At least 3 years of experience in client-facing consulting or internal strategic advisory roles
- At least 2 years of experience in learning design, knowledge management, or change management
- At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies
- At least 1 year of experience in project, program, or campaign management
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