Manager, HR Delivery & Generalist Services

Perks

• Fertility Coverage
• Adoption/Surrogacy Assistance
• Parental Leave
• Training Opportunities
• Tuition Assistance
• Student Debt Support
• Wellness Programs
• 401K Match
• 15 Vacation Days
• Paid Holidays
• Sick Leave
• Health Insurance

What you'd do

1. 01Define & Optimize Roles: Partner with HR leadership to establish clear boundaries, standard work, and handoffs between HR Generalists, HRBPs, Centers of Excellence (COEs), and HR Shared Services.
2. 02Unlock Strategic Capacity: Ensure operational execution, employee relations, and recurring people processes are effectively owned by the Generalist team, enabling HRBPs to focus on strategic business priorities.
3. 03Continuous Improvement: Identify redundant, ambiguous, or stranded workflows across functions; translate recurring operational pain points and case trends into streamlined, scalable solutions.
4. 04System & Workflow Adoption: Champion Workday utilization and process adherence; partner with HRIS and operations to troubleshoot system friction, advocate for process enhancements, and reduce administrative burden.

What they're looking for

1. 01Experience: 6–8+ years of progressive HR experience, including proven success managing or mentoring HR Generalists or operational HR teams within a multi-site, commercial, or field-based organization.
2. 02HR Operating Model Acumen: Strong understanding of tiered HR service delivery models (Shared Services, Generalist / Field HR, HRBPs, COEs) and experience clarifying roles, handoffs, and operational workflows.
3. 03Change & Systems Mindset: Working knowledge of modern HRIS platforms (Workday preferred), with demonstrated capability in driving system adoption, process standardization, and workflow improvements.