V
Director of IT & Infrastructure
Via
Overview
Lead our global IT team. Develop and support the team, establish clear ownership and service expectations, and translate business priorities into an actionable IT roadmap. Balance daily operations with infrastructure improvements and longer-term projects. Own the employee IT experience. Oversee support across offices, remote teams, and operational sites. Lead the administration and continuous impr
Benefits, from the posting itself
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Equityreceipt ⟳
“Salary reflected does not include equity or variable pay, where applicable”
Health coveragereceipt ⟳
“Comprehensive health coverage, with low-cost dental and vision plans”
401(k) with matchreceipt ⟳
“A 401(k) with a generous company match and vesting”
Fully paid parental leavereceipt ⟳
“Fully paid parental leave for new parents, with extended leave options”
Mental health benefitreceipt ⟳
“Additional benefits (mental health, pet insurance, and other wellness perks)”
Key Responsibilities
- Lead our global IT team. Develop and support the team, establish clear ownership and service expectations, and translate business priorities into an actionable IT roadmap. Balance daily operations with infrastructure improvements and longer-term projects.
- Own the employee IT experience. Oversee support across offices, remote teams, and operational sites. Lead the administration and continuous improvement of Freshservice , including ticketing, the service catalog, approvals, inventory, knowledge management, and automated workflows.
- Manage identity and access. Oversee Okta , SSO, application provisioning, and employee onboarding, transfers, and offboarding. Maintain reliable access approval and provisioning workflows between Freshservice, Okta, and connected applications.
- Manage the endpoint and asset lifecycle. Establish hardware standards and oversee device deployment, management, support, inventory, purchasing, logistics, replacement, and secure disposal for a
- Support practical AI adoption. Manage the rollout and administration of tools such as Claude and Cursor , including employee access, licensing, usage allocations, spending visibility, and support.
Key Requirements
- An experienced IT leader with 10+ years in corporate IT or infrastructure , including 4+ years managing teams , ideally in a global technology company.
- A hands-on technical leader who can move comfortably between coaching a team, planning a deployment, troubleshooting an integration, and managing a vendor escalation.
- Experienced in identity and access management, SaaS administration, endpoint management, networking, and IT service delivery. Familiarity with Okta, Google Workspace, Cisco Meraki, and Freshservice , or comparable platforms, will help you succeed.
- Comfortable delivering technology infrastructure for new offices or operational sites, including coordinating connectivity providers, contractors, and installation schedules.
- Skilled at improving processes through APIs, integrations, and automation, with practical experience applying AI to internal support or employee workflows.
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