Customer Advocate, Core Products, Office of the CPO

Key Responsibilities

• Serve as the primary strategic liaison between MongoDB's core product organization and its most important customers, ensuring their needs are heard, prioritized, acted upon, and ultimately addressed.
• Develop and execute a forward-looking customer advocacy strategy in collaboration with the CPO and senior product leadership
• Build and maintain deep relationships with executive stakeholders at strategic customer accounts, acting as their trusted partner and escalation point for core product concerns
• Drive an effective, structured process for customer engagement — from initial qualification and discovery through executive narrative development, action tracking, and closed-loop follow-up
• Partner closely with Product, Engineering, Sales, and Customer Success to surface high-signal customer feedback and translate it into actionable product insights and roadmap influence

Key Requirements

• 10+ years of work experience, or 8+ years ideally in SaaS product management, consulting, enterprise sales strategy, or customer success leadership
• MBA or advanced degree preferred
• Sharp business judgment with the ability to see the big picture while also driving disciplined execution on the details; strong instinct for prioritization in high-ambiguity environments
• Demonstrated success influencing product direction through customer advocacy, executive engagement, or voice-of-customer programs at scale
• Executive presence — exceptional verbal and written communication skills, with the ability to craft and deliver compelling narratives for both technical and non-technical audiences at the C-suite level