AB
Bilingual Entry Level HR Specialist
Avis Budget Group
Overview
Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed
Benefits, from the posting itself
Hover a row for the exact line it came from. Nothing inferred.
Medical, Dental, Vision, Life and Disabireceipt ⟳
“Access to Medical, Dental, Vision, Life and Disability insurance”
401(k) Retirement Plan with company matcreceipt ⟳
“401(k) Retirement Plan with company matched contributions”
Employee Assistance Programreceipt ⟳
“Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and”
Key Responsibilities
- Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes
- Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed
- Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests
- Probes cases to determine root cause of the issue or question in order to provide accurate answers
- Identifies and researches incoming queries from employees
Key Requirements
- Minimum high school degree
- At least one year experience in customer services and/ or human resources area
- Excellent oral and written communication skills to answer employees’ queries effectively
- Excellent problem solving skills and strong customer service skills
- Strong organizational skills for tracking and documenting
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