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“surveys. So in the process of doing a state survey and really not being what I call askholes, right? And getting feedback and sharing the feedback that we got and what we're doing about the feedback, whether we can do so...”

“Starts with a curiosity, like, what is a high performing team? Do we want high performance here? What do we think that entails? Does that entail individuals in these reviews just doing better, or does that entail somethi...”

“So that kind of feels like a two-parter for me. The first piece is how do we measure HR metrics or what our value is to the agency? And we do that in a number of ways. So quantitatively, we're, you know, HR in most, pote...”

“You know, this is one of the areas that I'm the most passionate about is aligning the people and the business strategy. We have a great partnership with McLane Company. They have a great tool that I've used. It's— they c...”

“There's the normal analytics that you would see in organizations, you know, your turnover rates and so forth. But really, even with turnover, you have to get deeper into it is how often do you lose your customer feedback...”

“Yeah, I think listening is, especially at the pace that business moves today, is hard sometimes. It's hard to stop and actually pay attention to all those who are doing the work. I think it's actually one of the most imp...”

“seen a good uptick in our cases, and we're also solving our— we build SLAs, service level agreements. We know how quickly we want to respond, and we're meeting those well over 90% of the time, which is our KPI. So I thin...”

“they've been taught with it. But what we shifted to is to say, hey, take the rating out of it. We're going to have quarterly performance connects. So it's what we call them. We did the same thing at Paycor when I was the...”

“how we're doing. So why would we want to do this? The pitch to this is much more simple. This could take you 30 minutes per person total to just go through and give assessments of all our 15 major functions. And from it,...”

“Yeah, I think the traditional metrics that HR uses when we talk about engagement— so you're looking at turnover or, you know, retention rates, depending on which way you want to look at it. You can look at exit interview...”

“just ask them what's going well, what we can do better, and what ideas they have. And my goal, Stampin' Up! is a smaller company, but I've been doing, I think I have 36 of these that I've done, and it's influenced policy...”

“to have more targeted communication. And one of the ways that I see that being effective effective is through, we always allow Q&A time, especially for town halls or meetings at the end. And we always want that to be a t...”