Lisa Calicchio
SVP and Chief Human Resources Officer
WCG
Remote Revolution: Intentional Leadership Transforms Talent Acquisition & Engagement
Thesis
“A fully remote work model, while initially challenging, unlocks significant talent advantages and can drive increased employee engagement and productivity when anchored by strong people leadership, intentional connectivity strategies, and a culture of continuous learning and adaptation.”
What you'll take away
- 1Embracing a fully remote model can significantly increase access to a broader and deeper talent pool by removing geographical limitations.
- 2Foundational people leadership practices, such as consistent manager check-ins, are irreplaceable for maintaining team connection and engagement in a remote environment.
- 3Proactive, structured initiatives like 'wellness weeks' (virtual, focusing on physical and mental health) are effective in combating loneliness and fostering well-being among remote employees.
- 4Developing a comprehensive 'remote work playbook' with diverse activities (from no-budget to marquee events) provides actionable guidance for leaders and individual contributors to foster connectivity.
- 5Continually benchmark and adapt remote work strategies, recognizing that what succeeds in one organizational culture may require significant tweaks for another.
What most organizations get wrong
- •WCG did not experience a dip in productivity after going fully remote; instead, they observed 'spikes in engagement' and candidate conversion rates, challenging common concerns about remote work's impact on output.
- •Initially, going fully remote was not Lisa Calicchio's choice, yet the company found unforeseen advantages, suggesting that unexpected transitions can lead to positive, adapted outcomes.
In Lisa's words
“I would probably describe it now that I look back at it decades later as opportunistic and adaptable.”
This quote describes her career journey and sets a tone for her flexible and responsive approach to HR strategy.
“One of the big aha moments was the increase in the breadth and depth of talent that we had access to by not having physical borders on our company.”
This highlights a significant and unexpected benefit of transitioning to a fully remote work model.
“The manager is the hub and the linchpin of what holds teams together.”
This emphasizes the critical role of managers in fostering connectivity and preventing isolation in remote teams.
“Our remote work playbook... To our knowledge, this is the first of its type that's in existence, at least in our industry.”
This showcases WCG's innovative and custom-built solution to maintaining culture and connection in a remote setup.
“Do the classics well and consistently, but always have an open mind and be benchmarking what's going on around you.”
This offers balanced advice on the importance of foundational HR practices combined with continuous innovation and external awareness.
The problems this episode addresses
- •Organizations struggle to preserve unique company culture and foster digital engagement in a fully remote environment without physical interaction.
- •New hires face challenges integrating into remote cultures, especially those with no prior office experience or those missing serendipitous in-person connections.
- •Remote employees can experience increased loneliness due to the absence of organic, informal workplace interactions.
- •People leaders often lack clear expectations or effective strategies for maintaining team cohesion and engagement in a remote setting.
In this episode
Dave: I'm excited to welcome Lisa to the Built by People podcast
Lisa on The Built by People Podcast
Transition to a remote work environment significantly improved team productivity and morale
WGC Group's Remote Work Environment
Lisa, can you tell us about the biggest challenges you faced implementing a remote work culture
The Challenges of Implementing a Remote Work Culture
WCG has implemented innovative strategies to combat loneliness and foster connectivity among remote employees
WGC Group's Remote Work Strategy
Lisa, what parting advice would you like to share with our community
In the End: Lisa Hewitt
Topics covered
Organizations and entities mentioned
Full transcript
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