Crisis & Change Management
4 Essentials for Living FAQ Documents
February 23, 2026 · Ragan
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Living FAQ documents reduce anxiety during change by answering recurring and sensitive questions before rumors spread.
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Strong FAQ design starts with clear scope and focused categories tied to business priorities, not a catch-all list.
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Keep the document "living" with a feedback loop from channels like Slack, Q&A sessions, and manager input.
Source: 4 essentials for living FAQ documents · Ragan