Senior HR Business Partner, Delivery

Key Responsibilities

• Partner directly with Delivery leadership. Advise leaders on talent, organization design, management, performance and workforce decisions as the organization scales.
• Get close to the accounts. Understand the differences between teams, customers and types of work so that your people recommendations reflect the actual business rather than a generic HR model.
• Raise the performance bar. Help managers distinguish exceptional performance from strong performance and performance that is below the bar. Make sure decisions are grounded in evidence and addressed quickly.
• Develop strong operators. Identify high-performing SPLs, account leaders and other critical talent early. Work with leaders to create meaningful next opportunities through larger accounts, expanded scope, new problems, internal mobility or management opportunities.
• Strengthen managers. Coach managers on feedback, expectations, team effectiveness, difficult conversations, performance issues and leadership behavior. Step in when a manager needs direct challenge, not simply support.

Key Requirements

• 8+ years of strong HRBP experience. You have been the primary People partner to senior leaders and can independently handle complex organizational and talent decisions.
• Experience with operations or delivery organizations. You have supported teams where performance is closely tied to customers, quality, speed, capacity and execution.
• High-growth startup experience. You are comfortable with rapid organizational change, incomplete systems, ambiguous ownership and a business that can look meaningfully different six months from now.
• Strong business judgment. You can understand what is happening operationally, separate symptoms from root causes and make a clear recommendation.
• High performance orientation. You are comfortable differentiating performance, investing disproportionately in exceptional people and addressing weak performance directly.