Senior CDD Risk Analyst, Direct Customer Onboarding

Perks

• 401(k)
• Equity (RSUs)
• Health, dental, vision

What you'd do

1. 01Regulatory Interpretation & Policy Alignment: . Translate complex second-line compliance policies into actionable first-line operational procedures and lead calibration sessions to ensure consistent application across the team.
2. 02Uphold Quality & Consistency: Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards, ensure accurate risk reasoning, follow SOPs strictly, and maintain high-quality decision-making across all casework.
3. 03Team Mentorship: Mentor a cohort of CDD analysts, acting as a go-to expert for complex case guidance and fostering a culture of proactive risk ownership. Develop and lead training sessions to upskill the team on emerging risk typologies and regulatory changes.

What they're looking for

1. 01Experience : 6+ years experience in CDD, KYC/EDD operations or Second Line Risk or Compliance role within a FinTech, Payment Service provider, or Financial Institution. Prior experience as a Quality Checker or QA auditor in 1st/2nd Line functions is preferred.
2. 02Merchant-Facing & Direct Customer Engagement: Experienced in direct customer interactions and merchant-facing roles, effectively bridging complex compliance requirements with commercial discussions and operational needs.
3. 03Data Rigor & Continuous Improvement: Analytical mindset proficient in leveraging data and analytics to identify root causes of onboarding friction, contributing directly to automation and tooling enhancements.
4. 04Autonomous & Strong Team Mentality: High autonomy, resilience, and clear written and verbal communication skills. Eager to share knowledge, coach colleagues, and collaborate seamlessly across operational, second line and commercial teams.