Principal HR Manager

Overview

Gusto is hiring a Principal HR Manager to lead senior HR consultants while scaling systems, service quality, and team performance.

Key Responsibilities

• Lead and develop a team of senior HR consultants.
• Scale operations through process optimization and technology enablement.
• Partner with product and cross-functional leaders on AI-supported workflows.
• Improve client satisfaction, retention, and consultant productivity metrics.
• Build scalable systems for a fast-growing and evolving service model.

Key Requirements

• 15+ years of HR leadership experience.
• 8+ years of people management in high-growth environments.
• Strong coaching mindset with hands-on leadership capability.
• Demonstrated success building and improving operating models.

Full Description (Excerpt)

This role is designed for an experienced people leader who can combine strategic leadership with practical execution. You will manage a senior team, influence how services scale, and help shape the future of technology-enabled HR operations at Gusto.