Principal HR Manager

Overview

Gusto's remote Principal HR Manager role focuses on leading senior consultants and scaling operations through process, systems, and AI-enabled improvements.

Key Responsibilities

• Lead and coach a team of senior HR consultants.
• Improve consultant-to-client efficiency through process redesign.
• Partner with product teams to pilot AI-native service enhancements.
• Drive performance against retention, satisfaction, and productivity goals.
• Collaborate with peer leaders on hiring and operational strategy.

Key Requirements

• 15+ years of progressive HR experience.
• 8+ years leading high-performing teams.
• Ability to operate effectively in high-growth, ambiguous environments.
• Strong systems thinking and change leadership skills.

Full Description (Excerpt)

This role combines team leadership with operational innovation. You will help define how Gusto delivers scalable, high-quality HR services while mentoring senior consultants and driving measurable business outcomes.