Onboarding Coordinator

Key Responsibilities

• Help create a warm and seamless welcome for new Plaids by coordinating logistics for recurring in-person onboarding cohorts, including calendars, room reservations, materials, supplies, Slack groups, and welcome communications.
• Manage and review new hire travel logistics, including reviewing bookings in Brex, following up with new hires who haven't booked, flagging out-of-policy bookings, processing spend limit requests, and coordinating hotel bookings and travel details for non-SF new hires with our T&E partners.
• Keep onboarding details accurate and organized by maintaining participant lists, tracking travel and attendance, updating internal resources, and communicating changes to key partners.
• Be a friendly and reliable resource for new hires by monitoring and responding to questions in Zendesk within established response times, providing clear and welcoming support, and involving partner teams when needed.
• Help bring onboarding days to life by preparing spaces, organizing materials, coordinating meals and supplies, and providing hands-on support to facilitators and new hires.

Key Requirements

• 1–3 years of experience in onboarding, events, employee experience, HR, workplace experience, administrative support, or a related role.
• Strong organizational and coordination skills, with the ability to manage multiple tasks, deadlines, and details at once.
• Clear, warm, and timely written and verbal communication skills across email, Slack, support tickets, and in-person interactions.
• Experience supporting the planning and execution of events, meetings, onboarding programs, or other employee-facing experiences.
• Confidence speaking in front of groups and a willingness to facilitate onboarding sessions with training and support.