I
Hybrid
Manager, HR Shared Services
Instructure
Overview
Manage and coach a team of HR specialists, including performance, development, and day-to-day workload. Own escalations and complex employee cases end to end, from intake through resolution, keeping quality and consistency high.
Benefits, from the posting itself
Hover a row for the exact line it came from. Nothing inferred.
ownership programreceipt ⟳
“all full-time employees participate in our ownership program - because everyone should have a stake in our success.”
Generous time offreceipt ⟳
“Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back ”
Comprehensive wellness programsreceipt ⟳
“Comprehensive wellness programs and mental health support”
mental health supportreceipt ⟳
“Comprehensive wellness programs and mental health support”
tuition reimbursementreceipt ⟳
“Learning and development resources, including professional development tools and tuition reimbursement, to support your growth”
Key Responsibilities
- Manage and coach a team of HR specialists, including performance, development, and day-to-day workload.
- Own escalations and complex employee cases end to end, from intake through resolution, keeping quality and consistency high.
- Take ownership of AskHR reporting and dashboards, turning ticket and case data into insights HR leadership can act on.
- Monitor knowledge base quality and close gaps so employees can self-serve more and escalate less.
- Drive process improvement, especially where automation can take on more of the routine volume.
Key Requirements
- Three to five years of HR experience, ideally in a shared services, HR operations, or people support environment.
- One to two years leading a team
- Comfort with case management and ticketing tools (we use Jira and Confluence); dashboard or reporting experience is a strong plus.
- Sound judgment on sensitive or ambiguous cases, and the ability to know when something needs to be escalated further.
- Experience with Workday or a similar HRIS.
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